Aftermarket
Attractive aftermarket services are born out of user needs. User needs provide the direction for future business. Combitech helps you release the potential in your aftermarket.
Most important market for the future
The new generation’s product information and maintenance services are being designed based on users’ terms. And it’s the users themselves who supply user data via services and connected products, which completes the circle and injects energy into the development of even better and more effective solutions to meet their needs. Needs that provide the direction for your future offerings, perhaps even your entire business. Time to start seeing the aftermarket as the most important market?
Put people in the driving seat and boost your earnings
At Combitech, we develop your aftermarket business with a focus on people. And we harness all the opportunities provided by digitalization so the services help your customers and users optimize the benefit of your products in terms of greater efficiency, lower ownership costs and maximum accessibility. The basic principle is simple: The better the overall customer experience, the greater the opportunities to expand your business.
Interested? Click on the headings below.
Here to help
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Aftermarket strategy
Aftermarket strategy
Welcome to the aftermarket business of the future. A more efficient supply of information, reduced costs, faster time to market and a more attractive customer experience overall. Sound good? Combitech helps you achieve success through knowledge.
In the wake of digitalization, greater opportunities are emerging to create and take advantage of data generated in your aftermarket. Used effectively, all this data paves the way for new business and improved customer relations. In other words, you get a realistic strategic foundation that helps you reshape your offering to make it increasingly need-based, service-based and digital. We’re talking about customer data-driven business development.
Combitech’s experts help you take the initial steps towards an aftermarket business that’s successful in the long term, built on knowledge of the customer’s genuine needs. Now and in the future.
Service areas
- Aftermarket vision and objectives
- Strategy for service and offering
- Strategic choices for information supply
- Customer data-driven business development
- Information architecture
- Analytics with IoT and Big data
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Customer support
Customer support
Professional, high-quality customer support strengthens your customer relations. Combitech provides end-to-end customer support and helpdesk solutions that simplify things for the customer and add value to your products and other services.
Combitech offers effective customer services and world-leading expertise within support, troubleshooting and guidance both remotely and on site. Our customer support and helpdesk service are entirely adapted to your customers’ needs. The services are open 24/7 and can be supplied all over the world.
Service areas
- 24/7
- Helpdesk
- On site/remote assistance
- GSM RAN
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End user experience
End user experience
When the customer’s relationship with your products is increasingly built on soft values, aftermarket services become a key factor in raising the quality of the overall experience and encouraging customer loyalty.
Combitech improves the user experience by using technology, tools and solutions based on four principles: Visualization, interactivity, relevance and efficiency. Essentially, less is more.
We help you identify and understand the genuine needs of your customers and end users. This means we are able to develop solutions that offer your customers a more effective and more attractive user experience, which in turn gives you a better overview and allows you to make more informed decisions. Our end-user focus encourages users to access your information when it suits them, instead of it being forced on them, leading to a negative experience of your brand. Information on demand.
Service areas
- Needs analysis and impact mapping
- Visualization and interactivity
- VR/AR
- Mobility
- UX, HMI
- IoT, Big data
- Integration of information
- PoC
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Product information solutions
Product information solutions
The new generation’s product information is a strategic asset that creates entirely new opportunities to work more efficiently, generate new business and strengthen relationships both internally and externally.
Combitech offers customized product information solutions that help you realize your digital vision. The fundamental principle is to link up all sources of information, optimize the information flow, increase the degree of automation and simplify matters for the user.
We supply the tools and methods you need based on the strategy and architecture for how the information supply is to be adapted to your new aftermarket business. Implementation may, for example, involve developing information and information logistics, deploying a total system solution and introducing the right approaches. Approaches that raise your business to a customer data-driven, agile offering.
Product information, which is about how your products will be managed and how they are actually used by customers, is the key element in the flow. The information solution must also be user-friendly and accessible, and it must be possible to produce and manage the information in an efficient way that both increases value and cuts costs. Combitech’s tools Uptime and Rodon ensure accurate information at the right time, digitally and remotely.
Service areas
- Information logistics, design
- Aftermarket portal and mobility
- Uptime information management
- Rodon™ model-based diagnostics
- Systems development & integration
- Standards and certifications
- Writers and preparation for maintenance and illustration/animation
- Training
