What’s Your Aftermarket Strategy?

In today's market, aftermarket services are crucial for enhancing customer experiences and engagement. By leveraging data and market insights, you can manage information more efficiently, reduce costs, speed up time-to-market, and create a more appealing customer experience.

Harnessing Digitalization

Digitalization offers vast opportunities to generate and utilize aftermarket data. This data forms the foundation for new business models and improved customer relations, providing real-time strategic insights to make your offerings more needs-driven, service-based, and digital.

User-Centric Services and Solutions

Our experts develop strategies to strengthen your aftermarket business, reduce ownership costs, and increase efficiency and availability. By using user-generated data, we tailor services and solutions to improve efficiency and meet customer needs.

Embracing New Opportunities

Digitalization makes traditional aftermarket processes faster, more cost-effective, and higher in quality. We prioritize a "security-first" approach, keeping people at the center of our digital aftermarket strategy.

Balancing Technology and People

Data and customer feedback are essential for decision-making, both strategically and in daily operations. Digitalization equips you with better knowledge and understanding, helping you forecast, improve, and adapt your products and services.

Long-Term Success

Finding the right balance between technology and people is key to successful digital transformation. Our cross-functional teams support your journey towards a long-term, successful aftermarket business, built on knowledge and the true needs of your customers, today and tomorrow.

Supply chain management

Your value chain is your competitive advantage and must be flexible and dynamic to match market needs. Our cross-functional teams are here to help you foster an environment for increased competitiveness, and give your value chain the neccessary edge.

The purpose of supply chain management is to release your potential in all parts of the chain - from product prototype to end-user product. Our wide range of supply chain management services ensures you have the support you need to streamline your value chain and increase your competitive edge.

Design Maintenance Concept

A maintenance concept based on data intelligence and preventive measures is essential for increased availability, reduced ownership costs, and improved business results. Our experts assist with everything from strategy and planning to analyses, purchasing support, management, optimization, and solutions for user information, troubleshooting, and preventive maintenance.

UX-Writing & Technical Communication

AI is transforming User Experience (UX) and product information. AI-driven services are changing communication through innovative interaction models and new ways of engaging with users. By remembering user preferences, systems can predict and interact with users, evolving the role of technical communicators with UX. UX information design focuses on human-centered design, ensuring users understand the information.

Product Information Solutions

Product information should be seen as a strategic asset to boost work efficiency, generate new business, and strengthen relationships. Our experts tailor product information solutions to turn your digital visions into reality. By combining information sources, optimizing information flow, and increasing autonomy, we make things easier for your users. We provide the tools and methods you need based on your aftermarket and information management strategy and architecture.

Execution and Tools

Execution may involve developing information and information logistics, enabling a complete system solution, and introducing improved workflows. These processes elevate your business operations to an agile offering based on customer data. User-friendliness and accessibility of the information solution are crucial, ensuring information can be produced and managed efficiently to increase value and reduce costs. Our unique tools, Uptime™ and Rodon™, ensure the correct information is available at the right time, both digitally and in mobile operations.